Each “Affected Window” unit has a unique serial number. Pella’s recall website, www.PellaHingeRecall.expertinquiry.com, explains how to assist customers to identify the serial numbers of the Affected Windows. Units without serial numbers are not Affected Windows.

There are various options.

1. First, all affected windows were manufactured only between January 1, 2021, and July 14, 2023.

2. Second, it must be an operable Casement window (that means the window opens to the exterior of the structure using a crank)

Double Hung, Single Hung, and fixed units (windows that do not open or close) are not impacted.

3. Third, only wood or wood-clad windows are affected. That means the sash and frame on the interior of the home will be wood, not vinyl or fiberglass.

4. Fourth, only certain lines of wood windows are affected: Pella® Reserve® and Architect Series® venting casement Impact Resistant windows with side pivot hardware.

5. Finally, only the following sizes are affected:

• Pella® Reserve® and Architect Series® venting casements less than 17 inches wide.

• Pella® Reserve® and Architect Series® venting casements with a frame height greater than 96 inches.

• Pella® Reserve® and Architect Series® venting casements with a frame width wider than 35 inches.

• Pella® Reserve® and Architect Series® venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware selected.

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For Affected Window products, keep them closed & locked until a Pella Service technician has replaced the recalled side-pivot hinges.

Many of the affected units were not intended as egress windows. The current concern will not prevent the window from being opened. However, consumers should keep these windows in a closed, lock position.

It is believed that side pivot hinges purchased from a third-party and used between January 1, 2021, and July 14, 2023, did not have the specified weldment of a rivet securing the two hinge leaves together. If the window unit’s hinge welds fail, the casement window sash could decouple from the window frame and the sash could fall out of the structure when the window is opened.

Pella raised the issue with the CPSC (Consumer Product Safety Commission) and is voluntarily recalling these products.

The windows should be kept closed and locked until the consumer has verified through the registration site that they are not a part of the recall. Unless there is an emergency that requires egress through that window, windows that are a part of the recall should remain closed and locked until repaired, free of charge to you, by a service technician designated by Pella to make the repair.

No, there have not been any reported injuries to date.

Pella will replace the hinges on affected windows free of charge. Unless there is an emergency that requires egress through that window, consumers should keep affected windows shut and locked at all times and contact Pella at the number provided to schedule a free repair. Please contact Pella at 888-276-7624, between 8am and 5pm ET Monday through Friday or visit www.PellaHingeRecall.expertinquiry.com to register your affected windows so a repair can be scheduled.

Pella halted the shipment of all affected product on July 14, 2023.

After assuring new compliant hinges were installed, Pella resumed shipment of windows.

We have tested the replacement hinges, and they meet all applicable specifications.

On 7/14/23, the Pella quality assurance staff in one of our manufacturing plants discovered a defective hinge during the window assembly process. Pella stopped use of the hinges supplied by our third-party vendor and began an investigation into the hardware issue. We learned that a manufacturing issue at our third-party supplier affected some of the hinges.

If the hinge weld fails while the window is open, the casement window sash could decouple from the window frame and the sash could fall out of the structure.

Unless there is an emergency that requires egress through that window, please keep the Affected Windows shut and locked.

Once registration has been completed, Pella Corporation will send the necessary information to the local Pella Service team in your area and within 1-2 weeks they will reach out to you directly to schedule a date & timeframe to conduct the hinge replacement on affected units.

The hinge replacement work will require access to the home's interior, so we will need someone at least 18 years old to allow entry to the home and access to the affected units at the scheduled appointment date/time.

Even if you were not the original purchaser, or you no longer have the original purchase receipt, Pella will replace the hinges on affected windows free of charge. Consumers should keep affected windows shut and locked at all times and contact Pella at the number provided to schedule a free repair. Please contact Pella at 888-276-7624, between 8am and 5pm ET Monday through Friday or visit www.PellaHingeRecall.expertinquiry.com to register your affected windows so a repair can be scheduled.

No, please do not return the window to the store. Instead, please contact Pella at 888-276-7624, between 8am and 5pm ET, Monday through Friday or visit www.PellaHingeRecall.expertinquiry.com to register your affected windows so a repair can be scheduled. In the meantime, keep the Affected Window closed and locked until repaired by a Pella Technician.